Privacy Policy
At IKIO LED Lighting LLC ("IKIO," "we," "our," or "us"), protecting the privacy and security of the information entrusted to us is an important part of the way we conduct business. We recognize that our customers, business partners, distributors, manufacturers' representatives, contractors, architects, engineers, suppliers, and visitors expect us to manage their information responsibly and transparently.
This Privacy Policy describes how we collect, use, disclose, store, protect, and otherwise process personal information when you access or use our website, communicate with our team, submit inquiries, request quotations, download technical resources, register products, access customer portals, or otherwise interact with IKIO through any online or digital service operated by us.
Our goal is to provide a transparent explanation of our privacy practices while ensuring compliance with applicable federal, state, and local privacy laws within the United States, including the California Consumer Privacy Act ("CCPA"), as amended by the California Privacy Rights Act ("CPRA"), where applicable.
By accessing our website or using any of our online services, you acknowledge that you have read and understood this Privacy Policy.
Scope of this Policy
This Privacy Policy applies to information collected through the IKIO LED Lighting website and any digital platform, customer portal, or online service owned or operated by IKIO that references this Privacy Policy.
This includes, but is not limited to:Our corporate website; Product information pages; Product registration services; IKIO Care™ customer support platform; IKIO Assura™ warranty platform; OptiLayout™ lighting layout requests; Technical support requests; Contact forms; Quote requests; Distributor and representative applications; Careers and employment applications; Newsletter subscriptions; Webinar registrations; Marketing campaigns; Customer portals; Technical resource downloads; Product documentation downloads; Warranty registration; Warranty claim submissions; and Other online services provided by IKIO.
This Privacy Policy applies whether you interact with IKIO as an individual or on behalf of a business or organization.
It applies to:Customers, Prospective customers, Distributors, Manufacturers' representatives, Architects, Engineers, Contractors, Facility managers, Consultants, Suppliers, Business partners, Government agencies, Educational institutions, Job applicants, Website visitors
This Privacy Policy does not apply to websites, services, applications, or platforms operated by third parties, even if those services are linked from our website. Third-party websites maintain their own privacy practices, and IKIO encourages users to review the privacy policies of those organizations before providing personal information.
Information We Collect
The information we collect depends upon the nature of your interaction with IKIO. Some information is provided directly by you, while other information is collected automatically through the operation of our website and digital services.
Information You Provide
When you communicate with IKIO, submit forms, request information, or use our online services, we may collect information including your name, company name, job title, business email address, telephone number, mailing address, project location, facility information, application requirements, and any other information you voluntarily provide.
Depending upon your interaction with IKIO, this may also include product interests, project specifications, uploaded drawings, BIM models, CAD files, photometric requirements, engineering documents, project schedules, warranty information, support requests, photographs, purchase references, or additional documentation submitted to assist us in providing products or services.
When applying for employment opportunities, we may collect resumes, employment history, education, certifications, qualifications, references, and other information relevant to the recruitment process.
If you create an account within IKIO Care™, IKIO Assura™, or any future customer portal, we collect information necessary to establish and administer your account, including login credentials, account preferences, warranty registrations, service history, product registrations, technical support history, warranty claims, replacement requests, and other account-related information.
Passwords are encrypted using industry-standard security practices and are never stored in plain text.
Information Collected Automatically
When you access our website, certain technical information is collected automatically to help us understand how visitors use our website, maintain website security, improve performance, and enhance the overall user experience.
This information may include your Internet Protocol (IP) address, browser type, browser version, operating system, device identifiers, language settings, approximate geographic location derived from your IP address, pages visited, referring website, date and time of access, website navigation patterns, clickstream data, session duration, device characteristics, diagnostic information, and similar technical information.
This information generally does not identify you personally but may be combined with other information where permitted by applicable law.
Cookies and Similar Technologies
IKIO uses cookies, pixels, web beacons, local storage technologies, analytics platforms, and similar technologies to improve website functionality, understand visitor behavior, enhance website security, remember user preferences, measure website performance, personalize certain experiences, and support marketing activities where permitted by applicable law.
Some cookies are essential to the operation of our website, while others help us better understand visitor interactions and improve our products and services.
Additional information regarding our use of cookies and similar technologies is available within our Cookie Policy.
Information from Third Parties
From time to time, IKIO may receive information from trusted third-party sources, including authorized distributors, manufacturers' representatives, architects, engineering firms, contractors, business partners, event organizers, publicly available business directories, government procurement databases, customer relationship management platforms, marketing automation providers, and other commercial partners.
Such information is used only for legitimate business purposes consistent with this Privacy Policy and applicable law.
How We Collect Information
We collect information directly from you whenever you voluntarily submit information through our website, communicate with our employees, request quotations, download technical resources, register products, submit warranty requests, create customer portal accounts, subscribe to newsletters, request engineering services, participate in surveys, apply for employment opportunities, or otherwise communicate with IKIO through electronic or traditional communication channels.
We also collect information automatically through cookies, analytics technologies, server logs, browser technologies, and similar automated systems whenever you visit or interact with our website.
Additional information is generated through your use of customer-facing platforms, including IKIO Care™, IKIO Assura™, and future authenticated customer services. This information may include portal activity, warranty registration history, support
requests, technical documentation downloads, product registrations, service interactions, account preferences, and other operational information necessary to provide our services.
In certain circumstances, information may also be obtained from trusted business partners, authorized distributors, manufacturers' representatives, contractors, engineering consultants, architects, publicly available business sources, marketing service providers, and referral partners where such collection is permitted by applicable law.
Regardless of the source, IKIO processes information only for legitimate business purposes and in accordance with applicable privacy laws.
How We Use Your Information
IKIO uses the information we collect to operate our business, deliver products and services, support our customers, improve our website, fulfill contractual obligations, comply with legal requirements, and maintain the security of our systems.
Depending upon the nature of your interaction with IKIO, your information may be used to respond to inquiries, prepare quotations, provide engineering recommendations, develop lighting layouts through OptiLayout™, administer warranty services through IKIO Assura™, deliver technical support through IKIO Care™, process distributor and representative applications, register products, manage customer accounts, administer customer portals, provide requested documentation, fulfill marketing requests, improve our products and services, analyze website performance, maintain cybersecurity, prevent fraud, enforce our legal rights, comply with applicable laws, and communicate with you regarding products, services, updates, events, or other business-related matters.
We use personal information only for purposes that are compatible with the reason the information was collected or as otherwise permitted or required by applicable law.
Marketing Communications
Where permitted by applicable law and consistent with your communication preferences, IKIO may use your contact information to provide newsletters, product announcements, technical updates, educational resources, webinar invitations, trade show information, company news, promotional materials, and other communications that may be relevant to your business interests.
Marketing communications are intended to provide valuable information regarding IKIO products, technologies, services, industry developments, engineering resources, and customer support initiatives. We strive to ensure that our communications remain relevant and meaningful to the individuals who choose to receive them.
You may opt out of receiving marketing communications at any time by selecting the "Unsubscribe" link included within our emails, updating your communication preferences through your account where available, or contacting IKIO directly using the information provided at the end of this Privacy Policy.
Please note that opting out of marketing communications will not prevent IKIO from sending administrative or transactional communications related to your account, warranty registration, technical support requests, product safety notices, service updates, contractual obligations, or other communications necessary for the administration of our business relationship.
Cookies and Tracking Technologies
IKIO uses cookies and similar technologies to improve website functionality, enhance user experience, maintain website security, understand how visitors interact with our website, and evaluate the effectiveness of our digital content and marketing activities.
Cookies are small text files placed on your device when you visit a website. They allow websites to recognize returning visitors, remember preferences, maintain session information, and collect analytical information regarding website usage.
The cookies used by IKIO generally fall into the following categories:
- Essential Cookies are required for the operation of our website and enable core functionality such as website navigation, security features, user authentication, and access to secure areas of the website.
- Performance and Analytics Cookies help us understand how visitors interact with our website by collecting aggregated information regarding page views, navigation patterns, website performance, and visitor engagement. This information enables us to continually improve our website and digital services.
- Functional Cookies remember user preferences, language selections, display settings, and other customized features that improve the overall browsing experience.
- Marketing Cookies may be used, where permitted by applicable law, to measure the effectiveness of marketing campaigns, understand visitor interests, and deliver more relevant communications.
Most web browsers allow users to manage or disable cookies through browser settings. Please note that disabling certain cookies may affect the functionality or performance of portions of our website.
Additional information regarding cookies is available in our Cookie Policy.
Analytics and Website Technologies
To better understand how visitors interact with our website and to improve our digital services, IKIO utilizes analytics and website performance technologies.
These technologies help us understand website traffic, visitor behavior, popular content, website performance, navigation patterns, and user engagement. Information collected through these technologies is generally aggregated and used to improve the design, functionality, security, and effectiveness of our website.
As our digital platforms evolve, IKIO may implement additional website optimization and analytics tools that perform similar business functions. Any such technologies will be implemented in accordance with applicable privacy laws and this Privacy Policy.
Third-Party Services
Our website may integrate or utilize services provided by trusted third-party providers to support website functionality, customer communications, analytics, security, customer relationship management, and digital experiences.
These services may include, but are not limited to:Customer Relationship Management (CRM) platforms; Marketing automation platforms; Customer support platforms; Website analytics providers; Mapping services; Video hosting services; CAPTCHA and website security services; Cloud hosting providers; Email communication platforms; Document delivery services; and Other business applications necessary to support our operations.
Where these third-party providers process personal information on behalf of IKIO, they do so under contractual obligations requiring appropriate security measures and the processing of information only as necessary to provide services to IKIO.
IKIO does not control the privacy practices of independent third-party websites or services. Users are encouraged to review the privacy policies of those providers before interacting with their services.
Google Analytics
IKIO may use Google Analytics or similar analytics platforms to better understand how visitors use our website. Google Analytics collects information regarding website usage, including pages visited, visitor interactions, approximate geographic location, browser information, device characteristics, and website performance metrics.
The information generated through Google Analytics helps IKIO evaluate website effectiveness, improve user experience, optimize content, and better understand visitor interests.
Google Analytics may use cookies or similar technologies as described within Google's own Privacy Policy.
Users may manage analytics preferences through browser settings or by using Google's available browser tools where applicable.
Google reCAPTCHA
To help protect our website from spam, fraudulent activity, and automated abuse, IKIO may utilize Google reCAPTCHA on certain forms and customer-facing services.
reCAPTCHA analyzes visitor interactions with our website to distinguish between legitimate users and automated systems. Use of reCAPTCHA is subject to Google's Privacy Policy and Terms of Service.
Embedded Content
Certain portions of our website may include embedded content or services provided by third parties, including but not limited to Google Maps, YouTube, LinkedIn, and similar platforms.
When you interact with embedded content, those third-party providers may collect information directly from your browser in accordance with their own privacy policies.
IKIO encourages users to review the privacy practices of these providers before interacting with embedded content.
Customer Portals
IKIO provides customer-facing platforms including IKIO Care™, IKIO Assura™, and may introduce additional digital services in the future to support customer engagement, technical support, warranty administration, account management, engineering collaboration, and project services.
Information collected through these platforms may include account registration details, product registrations, warranty information, service history, technical support requests, documentation uploads, account preferences, communication history, and other information necessary to administer customer services.
IKIO uses this information solely to provide, improve, administer, and support these customer platforms, maintain account security, fulfill service obligations, improve customer experience, and provide ongoing product and technical support.
Users are responsible for maintaining the confidentiality of their account credentials and promptly notifying IKIO of any suspected unauthorized access to their accounts.
Sharing of Information
IKIO does not sell personal information in the ordinary course of its business.
We may disclose personal information only where necessary to operate our business, fulfill contractual obligations, comply with legal requirements, protect legitimate business interests, or provide products and services requested by our customers.
Information may be shared with trusted service providers, technology partners, logistics providers, warranty administrators, customer support providers, cloud hosting providers, professional advisors, payment processors where applicable, government authorities when legally required, or other third parties whose services are necessary to support our business operations.
IKIO may also disclose information where required to comply with applicable laws, legal proceedings, court orders, regulatory requests, or governmental investigations, or where we believe disclosure is necessary to protect the rights, property, safety, security, or legal interests of IKIO, our customers, our employees, or the public.
In the event of a merger, acquisition, corporate restructuring, financing transaction, sale of assets, or other business transfer, personal information may be transferred as part of that transaction, subject to appropriate confidentiality protections and applicable legal requirements.
Except as described in this Privacy Policy or required by law, IKIO does not disclose personal information to third parties for their independent marketing purposes without your consent.
Data Security
IKIO maintains administrative, technical, and physical safeguards designed to protect the confidentiality, integrity, and availability of the information entrusted to us. These safeguards are intended to reduce the risk of unauthorized access, disclosure, alteration, misuse, or destruction of personal information while supporting the secure operation of our business systems and digital platforms.
Our security measures may include user authentication, role-based access controls, encryption where appropriate, secure network infrastructure, system monitoring, regular software updates, backup procedures, employee training, vendor assessments, and other commercially reasonable security practices designed to protect information throughout its lifecycle.
While IKIO continuously works to maintain a secure operating environment, no method of transmitting information over the Internet or storing electronic information can be guaranteed to be completely secure. Accordingly, although we strive to use reasonable safeguards consistent with industry standards, we cannot guarantee absolute security of information transmitted to or from our website or digital platforms. Users are encouraged to take appropriate precautions when transmitting information electronically, including protecting account credentials and using secure devices and networks.
Should IKIO become aware of a security incident involving personal information, we will investigate the matter promptly and provide notifications where required by applicable law.
Data Retention
IKIO retains personal information only for as long as reasonably necessary to fulfill the purposes for which it was collected, including providing products and services, administering customer accounts, supporting warranty obligations through IKIO Assura™, providing ongoing customer support through IKIO Care™, maintaining business records, complying with legal and regulatory obligations, resolving disputes, enforcing contractual rights, and protecting our legitimate business interests.
The length of time information is retained depends upon the nature of the information, applicable legal requirements, contractual obligations, business needs, and the relationship between IKIO and the individual or organization. When personal information is no longer required for these purposes, IKIO will securely delete, anonymize, or otherwise dispose of such information in accordance with applicable laws and our internal record retention practices.
Your Privacy Rights
Depending upon your location and applicable law, you may have certain rights regarding the personal information maintained by IKIO. Subject to applicable legal requirements and verification of your identity, these rights may include the ability to request access to the personal information we maintain about you, request correction of inaccurate information, request deletion of certain personal information, request information regarding how your information has been used or disclosed, withdraw consent where processing is based upon consent, object to certain processing activities where permitted by law, or request that we limit the use of specific categories of information.
California residents may also have additional rights under the California Consumer Privacy Act ("CCPA"), as amended by the California Privacy Rights Act ("CPRA"), including the right to know what categories of personal information have been collected, the sources from which such information was obtained, the purposes for which it is used, the categories of third parties with whom it has been shared, and the right to request deletion or correction of qualifying personal information, subject to applicable exceptions.
IKIO does not discriminate against individuals for exercising any privacy rights available under applicable law.
Requests relating to privacy rights may be submitted using the contact information provided at the end of this Privacy Policy. Before fulfilling certain requests, IKIO may take reasonable steps to verify the identity of the requesting individual in order to protect personal information against unauthorized disclosure.
International Visitors
Although IKIO primarily conducts business within the United States, our website may be accessed from other countries. If you access our website from outside the United States, please be aware that your information may be transferred to, stored, and processed in the United States or other jurisdictions where IKIO or its authorized service providers operate.
By using our website or submitting information to IKIO, you acknowledge and consent to such transfers where permitted by applicable law.
Children's Privacy
IKIO's website, products, and services are intended for business and commercial audiences and are not directed toward children under the age of thirteen (13).
IKIO does not knowingly collect personal information from children under the age of 13. If we become aware that personal information has been collected from a child without appropriate parental consent where required by law, we will take reasonable steps to delete such information promptly.
Parents or legal guardians who believe a child has provided personal information to IKIO may contact us using the information provided below.
Compliance with Applicable Privacy Laws
IKIO processes personal information in accordance with applicable federal, state, and local privacy laws and regulations governing the collection, use, disclosure, storage, and protection of personal information. Depending on the nature of your interaction with IKIO and your geographic location, the processing of personal information may be based upon one or more lawful grounds, including the performance of a contract, compliance with legal obligations, protection of legitimate business interests, fulfillment of customer requests, administration of customer accounts and services, or your consent where required by applicable law.
Where consent serves as the legal basis for processing certain information, you may withdraw that consent at any time. Withdrawal of consent will not affect the lawfulness of processing that occurred before such withdrawal and may affect our ability to provide certain products, services, or communications requested by you.
IKIO continually reviews its privacy practices to help ensure ongoing compliance with applicable legal and regulatory requirements while supporting responsible and transparent data management across our business operations.
Do We Sell or Share Personal Information?
IKIO does not sell personal information to third parties for monetary compensation.
We may share limited personal information with trusted service providers, technology partners, cloud hosting providers, analytics providers, customer relationship management platforms, marketing service providers, logistics providers, and other vendors who perform services on our behalf and are contractually obligated to process such information only as necessary to provide those services.
Where applicable under laws such as the California Consumer Privacy Act (CCPA), certain uses of advertising, analytics, or website technologies may be considered "sharing" of personal information. IKIO implements these technologies to support website functionality, improve user experience, understand website performance, and communicate more effectively with our customers and visitors—not for the purpose of selling personal information.
Individuals who are entitled to exercise applicable privacy rights under state or local law may contact IKIO using the information provided in this Privacy Policy to submit privacy-related requests or obtain additional information regarding our data handling practices.
Third-Party Websites
For your convenience, our website may contain links to third-party websites, services, applications, or resources that are not owned or controlled by IKIO. These third parties operate independently and maintain their own privacy practices, terms, and security policies.
IKIO is not responsible for the content, privacy practices, or data handling activities of any third-party website or service. Accessing such websites is at your own discretion, and we encourage you to review the applicable privacy policies before providing any personal information.
Changes to this Privacy Policy
IKIO reserves the right to update or modify this Privacy Policy from time to time to reflect changes in our business practices, legal requirements, technology, or the services we provide.
When material changes are made, the revised Privacy Policy will be posted on our website with an updated "Last Updated" date. Where required by applicable law, additional notice may also be provided.
Your continued use of our website or services following the effective date of any revised Privacy Policy constitutes your acknowledgment of the updated policy.
Contact Us
Questions, comments, or requests regarding this Privacy Policy or IKIO's privacy practices may be directed to:
IKIO LED Lighting LLC / IKIO USA
8470 Allison Pointe Blvd, Suite 128 Indianapolis, IN 46250, United States
Email: info@ikioled.com
Phone: +1 (844) 533-4546
Website: www.ikioled.com
If you wish to exercise your privacy rights, request access to your personal information, update your information, or submit a privacy-related inquiry, please contact us using the information provided above. IKIO will respond to verified requests in accordance with applicable law.
Effective Date
This Privacy Policy is effective as of the date identified above and supersedes all previous versions relating to the collection, use, disclosure, and protection of personal information through IKIO's website and digital services.
Entire Policy
This Privacy Policy constitutes the complete statement of IKIO's online privacy practices unless supplemented by additional notices, terms, or policies applicable to specific products, services, customer portals, or business relationships. Where a separate agreement or policy governs a particular service or transaction, the terms of that agreement shall apply to the extent of any inconsistency with this Privacy Policy.
